Three ways to talk

Amonbet Casino contact and support

Reach live chat, e-mail or phone any time of day, because Amonbet Casino support answers 24 hours a day, 7 days a week.

Contact support Licensed since 2011

Paid today

459,087 £

3,763 Players online

UK licensed and regulatedLicense 24601-8944-R-263188, UK Gambling Commission

Fast withdrawalsAverage payout in 19 minutes, up to £92,000 per transaction

Your data protectedTLS 1.3 encryption, audited by GLI and BMM Testlabs

Your support desk

Which way should you reach support?

You will pick the channel that fits your question and know how fast each replies.

Replies in five minutes

Use live chat for quick account and bonus questions; a real agent typically answers within 5 minutes, whenever you need one.

Open chat

Slow and steady, fully tracked

Write to [email protected] for anything that needs a paper trail; expect a reply within 2 hours, day or night.

Write in

Phone line on GMT

Call +44 20 2897 3129 (GMT) for urgent money or verification trouble; a person usually picks up within 1 minute.

Call now

Help close to home

Amonbet Casino, built for the United Kingdom

United Kingdom players get support in their own time zone, run the way Amonbet Casino always works.

Reach us

Phone+44 20 2897 3129

Time zoneGMT

LanguagesEnglish, German, French, Spanish

E-mail[email protected]

Supervision

RegulatorUK Gambling Commission, 24601-8944-R-263188

Get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Details that speed up your reply

Keep these beside you before you open chat, write an e-mail or dial the line.

Your registered e-mail address
Your player account number
Any transaction reference from your statement
Screenshots of the error or bonus screen
The date and time it happened, in GMT

Five inboxes, one match

Straight to the team, not around it

This block settles which department to write to, so your message lands with the right team first.

Account

General support and questions[email protected]

Document verification and KYC[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Hours and replies

Every day open, every reply timed

It removes the worry that nobody is watching your case outside normal office days.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first reply5 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+44 20 2897 3129

Phone waiting time1 minute

Four steps to escalate

Complaint stages and deadlines

It settles how far you can take an unresolved issue and who reviews it next.

Your problem, written down once

Explain the issue to support and keep the chat transcript or e-mail thread as your record of it. Ask what evidence would help, since a full file moves faster.

You want a case reference

Request a reference number and the expected reply time, then use that reference in every follow-up. Quotes it whenever you return to the case.

You need a second pair of eyes

If the reply does not resolve it, ask a manager to review the case and say what outcome would satisfy you. Expect a written answer with the reasoning behind it.

Pass it to the UK Gambling Commission

After the internal steps finish and the answer still feels wrong, take the complaint to the UK Gambling Commission. Send the reference and all correspondence with your summary.

Checking the licence

Details you can verify yourself

Use it when a payment partner, a bank or a dispute asks who holds your account.

Company

Company nameAmonbet Casino Ltd

Company numberCompany No. 48480824 (United Kingdom)

AddressHigh Street, London

Licence

RegulatorUK Gambling Commission

Licence number24601-8944-R-263188

Contact

E-mail[email protected]

Help right now

Amonbet Casino answers in short

Five short answers that settle the details players check before they get in touch.

trustWho licenses Amonbet Casino and what is the licence number?+

Every account here sits under the UK Gambling Commission, licence 24601-8944-R-263188. Quote that number whenever you raise a complaint about us.

trustWhy do you answer in more than one language?+

Our team replies in English, German, French and Spanish, so you can write in the language you think in. German, French and Spanish cover far more than English alone.

trustWhat happens when the answer I get is not good enough?+

A 70-hour verification window applies, so escalate early if a reply misses the mark. Email [email protected] and we review the case again. If it still fails you, take it to the UK Gambling Commission.

trustWhat if I need help at night or over the weekend?+

Mondays at 3am and Sunday evenings are covered like any other hour, since support runs 24 hours a day, 7 days a week. Nobody waits for opening time on GMT.

trustDo I need a reason to close my account?+

Ask by email or live chat and the team will close your account without fuss, and you can request self-exclusion at the same time. One account per player stays the rule.

Amonbet Casino points you to outside support

When play stops being fun, independent organisations across the United Kingdom help with gambling problems. They listen, advise and support you, separate from Amonbet Casino.

GamCare. A national service offering free, confidential advice and counselling for anyone worried about their gambling.

BeGambleAware. Runs a public campaign with practical tools, self-assessment and local support to keep gambling safer.

GAMSTOP. Lets you block yourself from all licensed UK gambling sites through one simple registration.